Storage Engineer

Responsibilities

• Be the subject matter expert in storage area, proactively understand the customer environment and propose best use of the product
• Answer and resolve support cases across all severity levels
• Own all customer facing communications, ensuring the message is concise and professional
• Manage customer issues in a timely manner and escape to appropriate team as necessary
• Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
• Develop HDL and LLD for storage architecture
• Leads large multi participant customer calls, including hot escalations
• Participate / Lead one or two team projects to contribute to the process enhancement
• Develops junior support engineers through training, and coaching
• Manage the complex and critical cases with escalation team
• Contribute new ideas and theories to assist colleagues in brainstorming se...