Store Operations Manager

Key Responsibilities:

a. Sales Target Achievement

• To ensure implementation of promotional activities and create awareness of the Fabindia brand
• Identify potential customers and customize selling approach to cross sell/ up-sell
• Planning and Achieving the daily / monthly Store as well as category sales Targets of the stores
• Handling Customer queries
• To track and monitor retail metrices like mystery customer report, footfall, conversion, average bill value etc. and take corrective and timely measures
• Should be able to Gauge customer requirements, bulk orders and fulfillment of same
• Ordering the right product mix to meet customer/ store needs

b. Customer Service

• To ensure superior customer service at all times
• Ensure major customer issues / complaints /feedbacks are escalated to the Area Manger/MRH
• Ensure appropriate look and feel, smooth ...