Store Operations Manager

About the role

As the Store Operations Manager for Good Pastry Café, you will play a crucial role in overseeing the smooth and efficient day-to-day operations of our café located in Quezon City, Metro Manila. This full-time position will see you leading a team and café assistants to deliver an exceptional customer experience and drive the continued growth and success of our beloved neighborhood café.

What you'll be doing

1. Manage and oversee all aspects of store operations, including inventory management, staff scheduling, and daily cash reconciliation
2. Lead, coach and motivate a team and café assistants to provide outstanding customer service and maintain high quality standards
3. Develop and implement strategies to improve operational efficiency and profitability
4. Ensure compliance with all relevant health, safety, and food hygiene regulations
5. Act as the key point of contact for customer queries and complaints, resolving iss...