Store Team Leader

Job Summary

The Store Head is responsible for supervising daily coffee shop operations, ensuring smooth service flow, staff coordination, and customer satisfaction. This role focuses on hands-on store management while implementing company standards and supporting sales targets.

Key Responsibilities

• Supervise day-to-day store operations and ensure service efficiency
• Lead and guide baristas and service staff during shifts
• Ensure excellent customer service and promptly address concerns
• Monitor daily sales, cash handling, and basic reporting
• Assist in inventory monitoring, stock requests, and wastage control
• Ensure cleanliness, food safety, and sanitation standards are followed
• Implement store policies, promotions, and operational guidelines
• Assist in staff scheduling and shift assignments
• Ensure proper opening and closing procedures of the store

Qualifications

• At ...