Strategic Customer Success Manager - AMERICAS

Strategic Customer Success Manager – AMERICAS

RemoFirst provides global payroll and compliance solutions for remote teams, enabling companies to hire and manage employees across borders without setting up local entities.

Responsibilities

• Own the health and retention of a defined portfolio of customers, ensuring consistent value realization and satisfaction
• Partner cross‑functionally (Support, Onboarding, Offboarding, Payroll, Finance, and BOps) to proactively resolve issues impacting client experience
• Develop and execute customer health and retention strategies, using data and feedback to anticipate risks and drive recovery plans
• Maintain accurate records of customer health, sentiment, and engagement in HubSpot and the platform
• Partner with Hiring Success Managers to ensure efficient activation of committed FTE hires under the MSA
• Identify and remove operational blockers to accelerate time‑to‑reve...