Strategic Customer Success Manager

Senior Customer Success Manager

Department: Customer Success

Employment Type: Full Time

Location: Madrid

Reporting To: Christian Wolf

Description

Munich or Madrid · Hybrid · Full-time

osapiens is becoming the operating layer for how thousands of European companies survive the next decade of regulation — sustainability, supply‑chain transparency, product compliance. The osapiens HUB serves 2,500+ customers, from Mittelstand to global enterprise, across four solution areas: Sustainability & Reporting (CSRD, EU Taxonomy, Corporate & Product Carbon Footprint, XDC, Reporting Cockpit), Supplier Intelligence (EUDR, CSDDD, LkSG, supplier risk & due diligence, CBAM), Product Compliance (PPWR, REACH, RoHS, GPSR, Battery, SCIP), and Traceability & Operations (Trace & Track for food and tobacco, Service & Maintenance).

HQ in Mannheim, with the working hubs in Munich and Madrid. Backed by Black...