Strategic Customer Success Manager Role

Elevate enterprise engagement as a Strategic Customer Success Manager with Naboo. Spearhead platform deployment while driving customer satisfaction through data-driven strategies in Montréal.

Naboo is seeking a strategic thinker to manage Enterprise accounts and ensure seamless integration of its concierge services into corporate frameworks. Your key focus will be on fostering strong partnerships through effective onboarding and continuous support. As an advocate for your clients, you will utilize KPIs and analytics to drive value creation and growth.

Key Responsibilities:
• Maintain and optimize Enterprise portals during contract launches
• Ensure HubSpot CRM is accurately updated
• Produce monthly performance reports and track client KPIs
• Lead training sessions for Procurement stakeholders
• Activate accounts with webinars and tours to enhance user engagement

Requirements:
• At least 2 years of relevant expe...