Strategic Customer Success Manager Role

Drive exceptional customer experiences at Bizzabo as a Customer Success Manager. This role focuses on building strategic relationships and ensuring your clients achieve their event goals.

In this pivotal role, you will handle Corporate and Mid-Market accounts, becoming the primary advocate for your clients while managing their success. You will execute account plans, foster renewals, and measure the value delivered through Bizzabo's innovative platform. Candidates should possess strong communication skills and a SaaS background.

Key Responsibilities:
• Serve as the main contact for 20-40 assigned accounts
• Own renewals and expansion conversations with customers
• Collaborate to create tailored event success plans
• Conduct customer strategy calls and product demos
• Address customer feature requests with the Product team

Requirements:
• 3-5 years experience in SaaS Customer Success
• Ownership of renewal ...