Strategic Customer Success Manager

Company Overview

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, uses its proprietary Genius AI™ and suite of Genius Agents™ to provide a digital workforce capable of handling the workload of 1,000 local marketers™. Built on AI, SOCi helps brands achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

Salary

Base salary range: $90,000 – $120,000 CAD. Base salary plus a variable component. Annual compensation is determined by job‑related skills, experience, and relevant education or training.

Responsibilities

• Develop and maintain strong relationships with key stakeholders within client organizations to ensure their success and satisfaction with SOCi solutions.
• Act as the lead point of contact for all strategic client matters, anticipate clients' needs, and work within the company to ensure deadlines for client deliverables are met.
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