Strategic Director AI Customer Success

Drive AI Customer Success for Thomson Reuters across Canada. We need an innovative leader with expertise in customer success and AI technology.
As the Director of AI Customer Success, you will spearhead strategies enhancing AI adoption among our clients. Your role involves mentoring a dynamic team and ensuring our most strategic customers cultivate significant partner relationships, which will help Thomson Reuters thrive in the Canadian market. Your insights will inform our product strategy and customer experience.
Key Responsibilities:
• Define and implement AI adoption strategies
• Cultivate and mentor a skilled Customer Success team
• Maintain executive-level relationships with clients
• Champion measurable outcomes for customer initiatives
• Analyze performance metrics to enhance customer engagement
Requirements:
• Proven experience in customer success within SaaS
• Preferred legal industry background or education
• In-depth knowledge of AI technolo...