Strategic Initiatives & AI Projects Analyst

DBS Bank in Singapore is seeking a full-time Operations role to support software development projects aimed at enhancing Contact Centre operations and overall customer experience. You will ensure smooth delivery of system enhancements, with strong ownership of project timelines.

The ideal candidate should hold a Diploma or Bachelor’s Degree in Computer, IT, Engineering or Business and understand SDLC. Experience in Agile Project Management is preferred, along with proficiency in tools like Microsoft 365, Jira, and Confluence.