Strategic Manager Global Support Operations

Lead the charge at Assent as a Strategic Manager in Global Support Operations. Focus on optimizing processes and utilizing AI to enhance operational efficiency.
In this role, you'll manage a team responsible for delivering high-impact initiatives that translate complex data into actionable insights. You will drive cross-functional projects aimed at increasing scalability and enriching the customer support experience. Your strategic mindset will guide efforts in establishing strong project governance and implementing continuous improvement initiatives.
Key Responsibilities:
• Drive operational efficiency and scalability in Global Support
• Establish measurement frameworks for key initiatives
• Mentor and develop a results-driven team
• Develop predictive analytics for trend forecasting
• Oversee execution of complex support initiatives
Requirements:
• 7–10+ years in operations, analytics, or project management
• Strong experience in managing cross-functiona...