Strategic Quality & Insights Leader

A global leader in technology support is seeking a Senior Manager, Quality & Insights in Pampanga, Philippines. This critical role oversees day-to-day quality operations for major client programs, ensuring consistent quality standards and strong partnerships. Ideal candidates have over 3 years of quality leadership experience in customer experience settings and a results-oriented mindset. You will drive alignment across teams, translate insights into actionable plans, and coach Quality Managers to enhance performance.
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