Strategic Solutions – Associate Consultant

Strategic Solutions – Associate Consultant

Location ; KL, Malaysia

Key Responsibility Include:

• Providing day-to-day support to users on JDE/ Inhouse Product functionality, including troubleshooting issues, answering questions, and guiding users on best practices.
• Prepare documentation such as design specification, technical specification, functional specification on any enhancement and changes, etc.
• Provide support to clients based on Standard Operating Procedures (SOP) and Service Level Agreement (SLA).
• Working closely with other team members, including developers, CNC specialists, and business users, to deliver effective solutions and support.
• Analyzing and resolving system issues, identifying root causes, and implementing solutions or workarounds. This may involve collaborating with other teams like development or CNC.
• Travel to customer sites to provide product support and for project implementation.