Strategic WFM Forecasting & Planning Lead

A leading contact center in Davao is seeking a Workforce Management Team Lead to oversee forecasting, planning, and staffing operations. The ideal candidate will have 3-5 years of experience in a similar role, excellent organizational skills, and proficiency in various analytical tools. Responsibilities include preparing forecasts, attending meetings with clients, and reporting on account performance. Join our dynamic team and contribute to enhancing service levels and operational efficiency.
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