Strategic Workforce Manager – Outsourced Operations

Etsy seeks a Workforce Manager in Mexico City to oversee operational performance of our Outsourcing Partner. The role involves responsibility for forecasting, capacity planning, and performance governance to ensure contractual service levels are met. Ideal candidates will have at least 3 years of experience in Workforce Management within a BPO setting and be proficient in Excel and WFM software. Flexible office presence required, with potential for hybrid work arrangements.
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