StS Specialist Invoice Processing

Job Description

Responsibilities

• Provide consultative support to outsourced partners (BPOs) and ensure timely resolution of issues raised through workflow tools or escalation channels.

• Work closely with procurement, business units and vendors to resolve invoice discrepancies

• Support month-end closing activities by preparing accurate and timely Accounts Payable reports

• Respond to vendor/stakeholder inquiries promptly and professionally within agreed SLA

• Support internal stakeholders across countries and business units with escalation handling and process clarifications.

• Deliver services in accordance with agreed Service Level Agreements (SLAs), control requirements, and governance frameworks.

• Ensure adherence to internal policies, standard operating procedures (SOPs) and end-to-end process guidelines under the Source-to-Settle (StS) framework.

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