Student Support Officer

Student Support Officer

We are seeking an experienced, proactive Student Support Officer to deliver high-quality, evidence-based learner support across the student lifecycle. This role combines frontline student case management, compliance-focused administration, and active contribution to continuous improvement so Colleges meets regularity standards and practice guides.

You will: be the primary contact for learners; manage LLND, reasonable adjustments and wellbeing referrals; own key learner registers; lead ASQA evidence collection tasks for learner files; coordinate validation and SME review activities; and work closely with trainers, assessors and compliance to maintain credential integrity.

Key responsibilities

• Serve as first point of contact for prospective and current learners (phone, email, LMS), triaging enquiries and escalating complex matters.
• Conduct structured pre-enrolment checks and LLND diagnostics within 3 business da...