Subdirector de experiencia al cliente - hipotecario (xico)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsibilities

Manage, supervise and coordinate day-to-day operational activities in the unit. Act as stakeholder manager of vendors and other stakeholders. Ensure and monitor timely expense reimbursement and vendor invoice payments based on Service Level Agreements. Ensure the accuracy and completeness of the services. Establish consistent and standardized operational processes. Provide assistance for all processes within the unit and assume primary responsibility. Assist Business Unit (BU) Head in accommodating requests related to the BU, including providing requested data from the Regional office, auditors, and other parties. Assist BU Head in identifying risk and opportunities related to BU activities, and to other Citi processes in general. Complete and ensure timely submission of deliverables related to BU Compliance/Risk and ...