Subject Matter Expert

Trinity Workforce Solutions

Full-time Cebu City, Central Visayas IT & Technology

Posted:

March 01, 2026

Location:

Cebu City, Central Visayas, Philippines

Job Description

Day-to-day calls/transaction monitoring of complaints processed by Complaint Evaluators / Investigators 
Conducts knowledge calibration sessions for Complaint Evaluators / Investigators who fail to meet metrics 
Evaluates, encodes, and maintains Quality Records based from the Product Issues processed by the Complaint Evaluators / Investigators 
Has clear understanding of customer KPIs. 
Understands relationship between PFMEA and Quality Control Plan 
Executes Quality Control Plan as prescribed. 
Remediates any disconnects and misunderstanding with the process through calibrations, coaching, and facilitated client communications. 
Prepares and produces cyclical reports pertaining to quartile movements, top defect analysis, coaching logs, minutes of meetings, gauge R&Rs, and process updates. 
Responsible in timely escalation of significant events to the Team Lead/Group Lead 
Keeps oneself updated, aware of...
                

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Job Overview

Job Type: Full-time

Location: Cebu City, Philippines

Posted: March 01, 2026

Deadline: April 10, 2026