Job Description
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
We are seeking a Subject Matter Expert (SME) - Technical Support within the 8x8 to serve as the technical authority across our platforms. This role provides deep expertise in call flows, network behaviour, and telephony infrastructure, supporting complex escalations and driving root-cause resolution across support.
The ideal candidate combines advanced technical knowledge with the ability to translate complex concepts into clear, actionable guidance, playing a critical role in service reliability and customer experience.
This is an interesting and varied role in a company that has massive Global growth visions and for some it is a perfect stepping stone into cloud based technologies which are fast replacing the older technologies.
Responsibilities
- Partners cross-func...
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