Subject Matter Expert

Are you ready to make an impact? Join Infosys BPM as a Subject Matter Expert for a new Telco account in BGC and jumpstart your career
Key Responsibilities:
Understand customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and Infosys.
Meet SLA and KPIs
Handle escalation calls
Knowledge and experience on ticketing tools.
Understanding of the telco industry, products, ISP related services, etc
Understanding of common technical terminology
Displays superb customer service skills and capabilities
Basic Operating System knowledge
Knowledge of common ISP products & services
Good analytical ability
Ability to navigate common user interface elements
Good Reading skills - ability to understand ambiguous information, probe and consolidate into useable data
Communicate to...