Subject Matter Expert

Are you ready to make an impact? Join Infosys BPM as a
Subject Matter Expert for a new Telco account in BGC
and jumpstart your career

Key Responsibilities:

1. Understand customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and Infosys.
2. Meet SLA and KPIs
3. Handle escalation calls
4. Knowledge and experience on ticketing tools.

5. Understanding of the telco industry, products, ISP related services, etc

6. Understanding of common technical terminology

7. Displays superb customer service skills and capabilities
8. Basic Operating System knowledge
9. Knowledge of common ISP products & services
10. Good analytical ability
11. Ability to navigate common user interface elements
12. Good Reading skills ...