Subject Matter Expert

Are you ready to make an impact? Join Infosys BPM as
Subject Matter Expert
in
BGC

Key Responsibilities:

1. Understand customer issues and provide solution. Executes transaction as prescribed timelines and follows all predefined with the objective to meet the SLA targets for the specific process within guidelines, policies, and norms of client and Infosys.
2. Meet SLA and KPIs
3. Handle escalation calls
4. Knowledge and experience on ticketing tools
5. Understanding of Financial industry, Insurance, ISP related services, etc.
6. Displays superb customer service skills and capabilities
7. Basic Operating System knowledge
8. Good analytical ability
9. Ability to navigate common user interface elements
10. Good reading skills - Ability to understand ambiguous information, probe, and consolidate into useable data

Key Requirement:

• Graduate of any 4-year course or completed first year...