Subject Matter Expert

Are you ready to make an impact? Join Infosys BPM as Subject Matter Expert in BGC
Key Responsibilities:
Understand customer issues and provide solution. Executes transaction as prescribed timelines and follows all predefined with the objective to meet the SLA targets for the specific process within guidelines, policies, and norms of client and Infosys.
Meet SLA and KPIs
Handle escalation calls
Knowledge and experience on ticketing tools
Understanding of Financial industry, Insurance, ISP related services, etc.
Displays superb customer service skills and capabilities
Basic Operating System knowledge
Good analytical ability
Ability to navigate common user interface elements
Good reading skills - Ability to understand ambiguous information, probe, and consolidate into useable data
Key Requirement:
Graduate of any 4-year course or completed first year in college
Experience in handling escalation calls
Minimum of 3 years experience as an SME in B...