Success Facilitator

Cape Town, South Africa | Posted on 06/04/2026

The Success Facilitator is the human anchor of the Both& delivery pod and one of the most strategically significant roles in the business. It is the point at which investment becomes value.

Purpose of the Role

The real work of digital transformation happens in the hearts and minds of the people using the systems. You know how to work with resistance rather than against it. You can hold a boardroom conversation about commercial strategy and a one‑on‑one with an anxious end user with equal credibility and care.

This role sits inside a Both& delivery pod, where you will act as the voice of the business user, the owner of client success, and the internal product manager who ensures that what gets built actually reflects how the business works.

Responsibilities

• Applying Both&'s Business Psychology framework to guide clients through digital transformation, integrating change managem...