Summer Intern-Customer Service Focus

Job Description:

The job responsibilities associated with this role may be expected to include but not limited to:

1. Provide day-to-day support for customer service–related activities and client-facing operations, assisting with basic client-related tasks and coordination

为客户服务相关日常工作及运营提供支持，协助处理基础客户相关事务及内部协调工作

2. Support the review, documentation, and continuous improvement of client-facing processes and related Policies & Procedures (PnP), including those covering client onboarding, share transfers, fund transfers, and other post-onboarding services, to enhance service efficiency and client experience

协助梳理、记录、优化并维护客户服务相关流程及对应的政策与流程文件（Policies & Procedures, PnP），以提升服务效率和客户体验，相关流程包括客户开户、转股、资金转账及其他开户后服务流程

3. Assist in the development and maintenance of a standardized customer service framework, such as compiling client Q&A lists, organizing frequently asked questions (FAQs)...