SUPERVISOR CUST SVC CALL CENTRE

• Work Location: North York Civic Centre, 5100 Yonge st
• Job Type & Duration: Full Time, Temporary (8 month) Vacancy

Salary Range: $96,566.00– $132,880.00, TM1333,Wage grade 6.5

Hiring Zone: $100,760.00 – $109,245.00

• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 04-Jun-2026 to 11-Jun-2026

Job Summary

To supervise the daily operation of the Revenue Services Division Customer Care Call Centre including responding to inquiries and complaints regarding property tax, water and Parking Violations, Red light Camera.

Major Responsibilities

• Develops, monitors, and reports on key performance metrics (e.g., average handle time, wait time, first call resolution, service levels, abandonment rate) and leverages ...