SUPERVISOR CUST SVC CALL CENTRE

SUPERVISOR CUST SVC CALL CENTRE

+ **Job ID:** 64977
+ **Job Category:** Customer Service
+ **Division & Section:** Revenue Services, RevSvcs Customer Service Call Center
+ **Work Location:** North York Civic Centre, 5100 Yonge st
+ **Job Type & Duration:** Full Time, Temporary (8 month) Vacancy
+ **Salary Range:** $96,566.00– $132,880.00, TM1333, Wage grade 6.5 **Hiring Zone:** $100,760.00 – $109,245.00
+ **Shift Information:** Monday to Friday, 35 hours per week
+ **Affiliation:** Non-Union
+ **Number of Positions Open:** 1
+ **Posting Period:** 04-Jun-2026 to 11-Jun-2026
**Job Summary:**

To supervise the daily operation of the Revenue Services Division Customer Care Call Centre including responding to inquiries and complaints regarding property tax, water and Parking Violations, Red light Camera.

**Major Responsibilities:**

+ Develops, monitors, and reports on key performance metrics (e.g., average handle tim...