Supervisor, Customer Service

**Summary:**



The Customer Service, Supervisor has direct reporting for the Customer Service Representatives (GG8) and/or Customer Service Specialists (GG9). The Customer Service, Supervisor is fully responsible for the day-to-day running of the team, the training of their team members, processes within the team and the service that is provided. The Customer Service, Senior Supervisor is also responsible for the performance management, development and engagement of their team and driving key initiatives. Customer Service, Supervisor has strong knowledge of the processes but will be supported by the specialists. They will be closely supported by their direct line manager.



**What you will do:**



Responsible for the day-to-day activities of the customer service reps (GG8) and/or Customer Service Specialists (GG9), including compliance with processes.



The team activities include:



+ Processing order...