Supervisor, Customer Service Ops

**_What Customer Service Management contributes to Cardinal Health_**



Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.



Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.



**Job Summary**



Customer Service Operations Supervisor manages a team of CSRs responsible for processing and fulfilling medical equipment orders. Ensures accurate order entry, timely coordination with different departments, and compliance with regulatory and quality standards. Provides coaching, performance monitoring and issue resolution to maintain high service levels, retention and smooth customer experience.



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