Supervisor, Customer Service Ops

**_What Customer Service Operations contributes to Cardinal Health_**



Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.



Customer Service Operations is responsible for providing services to customers relating to order processing; delivery; feedback and complaint; billing, general and product inquiry; order discrepancy; and product returns. Overall, acts as a liaison in problem-solving, research and problem/dispute resolution.



**_Responsibilities_**



+ Manages a team of high-performing front-line and back-office teams responsible for resolving customer inquiries and concerns

+ Provides high-quality customer service and regularly reports on the team’s performance

+ Supervises a team of representatives, provides coaching, conducts performance evaluations and takes corrective actions...