Supervisor, Customer Service Ops

**_What Customer Service Management contributes to Cardinal Health_**



**_Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution._**



**_Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution._**



**_Job Summary_**



**_The Customer Service Supervisor directly supervises staff that are performing customer service and reorder activities as well as performing benefit investigations for pharmacy and medical benefit coverage. This position is responsible for overseeing the staffing schedule, training, and monitoring of key performance indicators to meet the requirements as outlined by client contracts and internal standar...