Supervisor - Customer Service

Job Info

• Job Identification 29200
• Job Category Sales Support
• Posting Date 01/28/2026, 08:40 AM
• Location FiveE-com Center Building, Mall of Asia Complex, Pasay City, 1300, PH (On-site)
• Apply Before 06/30/2026, 08:40 AM
• Job Schedule Full time

Job Description

As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the daily workload to ensure required service volume and quality levels are attained. You will train and coach staff in standard policies, procedures, and best practices. You will identify opportunities for operational improvements and implements solutions.

Responsibilities

• Ensure standard processes and procedures for buying, PO completion, branch & supplier communication, and other areas impacting buying activities
• M...