Supervisor de centro de atención telefónica

We're Hiring
Operations Supervisor
Join our dynamic Operations Team and lead a thriving group for one of our exclusive brand partners
What You'll Do:
Lead a team of 10–15 direct reports; coach, develop, and motivate them to deliver world-class customer service.
Oversee daily operations and ensure program goals (service level, quality, staffing) are met.
Drive a culture of accountability, continuous improvement, and excellence.
Communicate key messages effectively and provide constructive feedback.
Collaborate with QA, Training, and Recruiting to share best practices.
Develop and audit quality strategies to ensure top-tier service.
Be an ambassador for our culture and values.
What We're Looking For:
Strong understanding of contact center operations (preferred).
Excellent communication skills (oral and written).
Solution-oriented mindset that embraces change and stretch goals.
Strong organizational skills and ability to prioritize independent...