Supervisor I, Customer Support/Operations

Job Summary:



The Operations Supervisor will lead a segment of the VitalChek support team, overseeing day-to-day operations in a high-volume, customer-facing environment. This role is responsible for managing team performance, driving operational excellence, and ensuring service delivery meets or exceeds defined SLAs. The supervisor will also play a key role in onboarding new hires, implementing process improvements, and supporting strategic initiatives.In addition, the Supervisor will be accountable for fostering the growth and development of team members, ensuring they are equipped with the skills, support, and opportunities needed to thrive in their roles and progress in their careers.

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Accountabilities



+ Manage the recruitment process in conjunction with Human Resources. Ensure new employees are oriented to the organization, its policies, facilities, etc.

+ Maximize team performance by carrying out formal pe...