Supervisor of Deskside Support in Richmond Hill

Elevate your career as a Supervisor of Deskside Support at Compugen in Richmond Hill, ON, providing high-level oversight and hands-on support. Lead a team while ensuring exceptional user experiences across financial services.
As a Supervisor, you will balance leadership and technical skills, guiding Deskside Support Analysts while resolving complex technical issues. Leverage your extensive knowledge in Windows, Microsoft 365, and Active Directory/Azure AD to enhance service delivery and customer satisfaction. Your mission will include monitoring incident queues and promoting operational excellence through continuous improvement efforts and documentation.
Key Responsibilities:
• Lead Deskside Support Analysts with coaching and scheduling
• Serve as escalation point for technical and customer issues
• Manage incident queues with ITIL-aligned practices
• Provide Level 2 hands-on support for hardware and software
• Deliver premium support for VIP users with discretion<...