Supervisor Operations

Job Summary

Dynamic and experienced Supervisor / Assistant Manager – Operations with a strong call center background to oversee daily operational activities and ensure seamless coordination with regional and international offices.

The ideal candidate must have experience managing on-site and remote teams, maintaining virtual connectivity, and ensuring operational efficiency across multiple locations.

Key Responsibilities

• Supervise and manage daily floor operations.
• Monitor team performance, KPIs, SLAs, and productivity metrics.
• Ensure smooth virtual coordination with other domestic and international offices.
• Manage remote teams and ensure consistent communication and workflow alignment.
• Conduct regular team meetings (physical and virtual).
• Identify operational gaps and implement process improvements.
• Prepare operational reports and share performance updates with management.
• Handle escalat...