Supervisor, People Leadership & Operational Excellence

Supervisor, People Leadership & Operational Excellence

About the Team

The Inbound Activations Phone Team provides live phone support to assist Merchants with their onboarding experience. As an extension of the Merchant Operations onboarding teams, Inbound Activations ensures all DoorDash Merchants are correctly onboarded and assist throughout the activation process. From onboarding merchants to resolving customer issues, we deliver precise, fast, and scalable support in a high-growth environment. We're detail-obsessed, tech-forward, and committed to cultivating a best-in-class service culture that centers on operational excellence and continuous improvement.

About the Role

As an Inbound Activations Supervisor in CDMX, you'll be a people-first leader responsible for driving team performance, fostering career development, and improving key workflows. You’ll report to the Merchant Services Manager and lead a team of high-performing specialists w...