Supervisor, SCM Control Tower, Air

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)

Job Posting Title: Supervisor, SCM Control Tower, Air & Sea

Time Type: Full Time

Main Purpose of the Role:
The Supervisor, SCM Control Tower has the responsibility for the daily operational quality standards delivered by the SCM Control Tower and leads the team in all operational aspects of the daily business.

Duties & Responsibilities:

• Supervise staff on operational tasks
• Monitor that all work assignments are performed on time.
• Train staff in accurate handling of defined work instructions.
• Support the staff in troubleshooting issues
• Monitor service quality provided to clients
• Monitor KPI target compliance internal and external
• Obtain strong working user experience with department key activities
• Active exception management
• Lead continuous improvement initiative
• Develop relationship with clients and...