Supervisor, SCM Control Tower, Air

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Supervisor, SCM Control Tower, Air & Sea
Time Type: Full Time
Main Purpose of the Role:
The Supervisor, SCM Control Tower has the responsibility for the daily operational quality standards delivered by the SCM Control Tower and leads the team in all operational aspects of the daily business.
Duties & Responsibilities:
Supervise staff on operational tasks
Monitor that all work assignments are performed on time.
Train staff in accurate handling of defined work instructions.
Support the staff in troubleshooting issues
Monitor service quality provided to clients
Monitor KPI target compliance internal and external
Obtain strong working user experience with department key activities
Active exception management
Lead continuous improvement initiative
Develop relationship with clients and becomes familiar with key contacts, unique requirements and operating processes.<...