Supervisor – Service Center

Primary Responsibilities

Guest Service: The Service Center Supervisor is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. The Service Center Supervisor must ensure that all tasks performed are procedurally correct, timely and of a consistently quality. The Service Center Supervisor must ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers “first” impression of Hotel is a lasting one of genuine warmth and friendliness and of high standards.

Main Duties

• Greeting/Attitude: In any circumstances, the Service Center Supervisor will follow strictly the telephone standards established, will talk with a friendly tone of voice and will keep high level of respect and a positive attitude.
• Organization: She/he will ensure that Operator Room is perfectly tidy at any time.
• Telep...