Supervisor, Service Management Assurance

Purpose of the job

Provide Architecture Solutions, implementing, administering & customizing Service Management Assurance business solutions needed to automate all processes and activities for all departments across Orange Egypt.

Duties and responsibilities

• Develop technical solutions and systems (HW&SW) for Service management department to inssure compliancy with ITIL v3 standards & document them in addition to creation of operation support solutions architecture to fulfill the special needs of different users of Service Manager tool, including: Technology, CS, Commercial and HR users.
• Create, design and implement new solutions and innovations to automate different process including Change Management, Request Management, Configuration Management, Incident Management and SLM management (to reflect the performance of Technology teams in ...