Supervisor, Service Recovery

The Community You Will Join: 

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. The AirCover team supports this mission by standing up for Hosts and guests when things go wrong — often under intense scrutiny and at moments that materially impact trust in our platform. We operate in a fast-moving, high-stakes environment where decisions must be accurate, timely, and defensible.

We are looking for a resilient, highly skilled leader who thrives under pressure and excels at steering teams through urgent, sensitive, and complex escalations. This leader is capable of juggling multiple high-impact cases concurrently, providing sound judgement even when facts are incomplete, and maintaining steady direction for both the team and senior stakeholders. They will act as the operational leader for Service Recovery in moments where the Operations Manager is not present.

This role requires a strategic mindset, exceptional ...