Supervisor, Service Recovery

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. The AirCover team supports this mission by standing up for Hosts and guests when things go wrong — often under intense scrutiny and at moments that materially impact trust in our platform. We operate in a fast-moving, high-stakes environment where decisions must be accurate, timely, and defensible.
We are looking for a resilient, highly skilled leader who thrives under pressure and excels at steering teams through urgent, sensitive, and complex escalations. This leader is ca...