Supervisor, Technical Customer Care

DealerTrack - Technical Support Supervisor

The Supervisor, Technical Client Service is responsible for management of team goals and objectives, employee development, coaching, training, performance management and assuring quality standards are met.  

This leadership position is responsible for driving customer and employee satisfaction and success and growth.  This leadership position helps to create and maintain an environment conducive to the professional growth and development of staff. 

Responsibilities:  

• Manages workflow and resource capacity to ensure SLA’s are met 
• Creates a high performance team environment that delivers an atmosphere to create “Raving Fans” of our customers 
• Leads a team of associates in one or more of the following areas: phones, emails, m...