Supervisor, VIP Front of House

Location

City: Saskatoon

Job Title

Front of House (FOH) VIP Supervisor

Responsibilities

• Lead, train, support, coach, motivate, and manage a dedicated team of FOH employees to ensure each VIP Guest enjoys an exceptional service experience.
• Maintain a high guest satisfaction rate in all service aspects by consistently monitoring the guest’s experience.
• Accomplish restaurant human resource objectives by enforcing all policies and procedures.
• Hire and review staffing levels for host/hostesses, servers and bartenders to maximize productivity.
• Maintain an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, and keeping an immaculate dining area.
• Reconcile end‑of‑night funds.
• Manage stress in a fast‑paced, high‑pressure environment.
• Proactively resolve problems and confli...