Supervisor, Visitor Experience

JOB TITLE: Supervisor, Visitor Experience

DEPARTMENT: Visitor Experience

REPORTS TO: Manager, Visitor Experience

CLASSIFICATION: Part-Time, Non-Exempt

REMOTE WORK ELIGIBILITY: Project-Based

SCHEDULE: Thursday-Sunday


GENERAL SUMMARY

Under the direction of the Manager, Visitor Experience the Supervisor, Visitor Experience supervises and motivates the front-line museum team and special exhibition temporary staffing in creating a positive visitor experience across a seven-day a week operation.


ESSENTIAL FUNCTIONS

+ Supervise all aspects of the Visitor Experience daily operations including floor management, devices, visitor information and signage, coat check, concierge, internal and third-party event support, admissions, sales and cash handling, and call center with an emphasis on ensuring a positive and efficient visitor experience.

+ Supervise a team of 25 – 30 visit...