Job Description
Job Title: Sr. Supervisor, WFM - Concentrix
Location: Jakarta, Indonesia
We're seeking an experienced Sr. Supervisor, WFM to join our Concentrix team in Jakarta, Indonesia!
About the Role:
As a Sr. Supervisor, WFM, you'll play a pivotal role in driving exceptional client outcomes, leading a team, and ensuring seamless operations within our fast-paced environment.
Key Responsibilities:
- Foster strong client relationships through effective management and communication
- Develop and implement capacity planning strategies to meet business objectives
- Hands-on experience on WFM Tools like Nice IEX, Verint, etc.
- Lead, motivate, and coach an RTA to achieve outstanding performance
- Analyze data to inform business decisions and drive process improvements
- Billing & Invoicing Expertise
- Collaborate with cross-functional teams to drive operational excellence
Requirem...
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