Supervisory Insurance Specialist

Summary The Department of Veterans Affairs (VA) manages and/or provides oversight of eleven insurance programs, including the Servicemembers and Veterans Group Life Insurance programs, covering approximately 5.5 million Service members, Veterans, and their beneficiaries. The incumbent serves as Chief, Policy Maintenance Center in the Policyholders Services Division of the Philadelphia Insurance Service. Responsibilities As Section Chief the incumbent is responsible for advising the Division Chief on the daily operation of the section that includes but are not limited to the following activities in the Policy Maintenance center. Ensure that the Section's quality and timeliness of service meet performance indicator goals. Responsible for the cost-effective use of resources to accomplish the Section's assigned outcomes. Direct and oversee daily operations of the Policy Maintenance Section, ensuring timely and accurate processing of insurance policy actions (changes, reinstatements, conver...